Samsung Support
Help for your Samsung products
Sign in to request support, track an existing case, or talk to the service desk about phones, TVs, appliances, and more.
Contact the service desk
If you cannot sign in, the service desk can look up your customer number and reset access.
- Phone
- 03 7054 5159
- helpdesk@solstak.com.au
- Hours
- Monday to Friday, 08:00–17:00 AEST
Choose a product
Pick the product you need help with, then sign in to open a support request.
Phones and tablets
Setup, software, battery, and repair requests for Galaxy phones and tablets.
TVs and sound
Picture, sound, apps, and connection help for TVs and audio products.
Home appliances
Support for refrigerators, laundry, cooking, and other home appliances.
Monitors and PCs
Display, performance, and accessory issues for monitors and computers.
Watches and buds
Pairing, charging, and software help for watches and earbuds.
Sign-in and access
Customer number, password, and portal access problems.
Sign in
Use the customer number and portal password your organisation gave you.
Describe the issue
Tell us the product, what happened, and add photos if that helps.
Track the request
Follow updates from the service desk in your customer portal.